When can you ring?
The Service is available 365 days of the year from 8.00am to 11.00pm. If the phone is not answered within 10 rings leave your number and your call will be returned as soon as possible. For urgent assistance when we are not available call Lifeline on 13 11 14.
What kind of issues can the Service help me with?
Work-related stress, trauma from a hold-up, professional and personal concerns. In addition to being a listening ear, the volunteer counsellors provide information, support and referrals to appropriate services.
Are the volunteer pharmacists taking my call trained?
Yes. All pharmacists involved as volunteers receive extensive training in peer support and telephone counselling. The volunteers are also supported by an extensive network of professional counsellors and support groups.
Is my call confidential?
The service is discreet and anonymous. You are not required to disclose your identity. Your call will be treated confidentially unless you or someone else is at risk of harm.
I know a pharmacist who could use the services? Can I ring you?
Yes, we do accept calls from colleagues, friends and family. However, we are subject to privacy legislation. We also welcome any information that may help us improve our outreach work.
I would like to become a volunteer
The Pharmacists’ Support Service is always on the lookout for new volunteers. You will undergo extensive training and course work before you take any calls.